Help Center
Questions & Answers
Frequently asked questions about orders, shipping, returns and our store.
Our KPOP products come directly from Korea, from licensed distributors that work directly with the biggest labels in the industry.
The price of delivery depends on the delivery method or country you choose. If your order is worth 55€ or more it will be delivered anywhere for free.
You can read the detailed Refund Policy here.
Only if you are very fast and do this before our sales operators begin processing your order. For urgent queries, check out our Contact Page.
You can pay for your order via a credit/debit card.
Yes. We ship worldwide through the international post or couriers.
In Estonia the parcel usually gets to you around 1-3 working days. EU customers will have to wait around 3-10 days, whereas Non-EU customers can wait around 2-4 weeks depending on the geographical distance.
The order can be cancelled as long as it doesn't have the "finalized" status. If the order is finalized, you will have to wait until you receive it. Upon receiving it, you can decide if you want to return it or not. Check out our Refund Policy as well here.
No. The only thing to keep in mind is that for very large packages we would have to determine the shipping costs after the order is placed.
Pre-ordered products are products that haven't been released yet, but their release date is clear and certain. Or products that we don't have in stock. Read more about Shipping Policy.